by Joe Massucci | Articles
A White House study shows that there are substantial rewards for companies that pay special attention to their dissatisfied customers. According to a White House study titled “Consumer Complaint Handling In America,” there are handsome profits for companies that...
by Joe Massucci | Articles
Manufacturers regularly use statistical data to aid in designing their products and in scheduling production to meet the needs of the market place. By using statistics, we, too, can predict variability and use it to our advantage. No two people or things are ever...
by Joe Massucci | Articles
Even if you’ve never heard of Del Meyer, you’ve been touched by his work. He has been awarded 26 patents during his 35-year career. None, however, has had more impact than his idea to make purified terephthalic acid, or PTA, the raw material of polyester – a product...
by Joe Massucci | Articles
A lost Soviet submarine. A mad, reclusive billionaire. A dangerous covert salvage from the bottom of the sea. A Cold War espionage thriller? No, it’s the true story of a unique recovery ship that’s now getting a new lease on life with oil and gas companies. The Glomar...
by Joe Massucci | Articles
Christopher Funk is a cheerful, handsome 5-year-old who enjoys playing with his friends in the schoolyard and showing off his drawings in kindergarten class. But when he was born, a doctor told his parents that he was probably mentally retarded and would never walk or...
by Joe Massucci | Articles
Her house in Atlanta’s Grant Park section is special to Barbara Brewer. She spends long hours making it comfortable, cleaning and decorating, working hard to provide a good home for her sons. This is her first home, really, and she’s especially proud because of the...
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